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Monitoring, updates and response times under SLA instead of hope.",[127,128,129,130],"p",{},"Shopware support without ",[131,132],"span",{},[127,134,135],{},[131,136,139],{"className":137},[138],"mono-hl","worrying.",[141,142,144],"template",{"v-slot:anchor":143},"",[127,145,146,151],{},[131,147,150],{"className":148},[149],"text-amber-500","99.95% uptime"," in the SLA. Updates planned, not feared.",[153,154,156,161,166],"about-mission",{"label":155},"Operations",[141,157,158],{"v-slot:heading":143},[127,159,160],{},"Updates aren't a risk. They're routine.",[141,162,163],{"v-slot:quote":143},[127,164,165],{},"The most expensive shop is the one that hasn't been updated in two years — it pays extra at every security incident and every feature request.",[141,167,168],{"v-slot:body":143},[127,169,170],{},"Shopware continuously releases security and feature updates. Postponing them\naccumulates technical debt with compound interest: vulnerabilities,\nincompatible plugins, an ever more expensive backlog. Our maintenance model\nmakes updates routine — tested in staging, rolled out via pipeline, monitored\nfrom the first minute. And if something does jam, an SLA with defined\nresponse times applies — not ticket limbo.",[172,173,178,183],"about-principle",{":points":174,"background":124,"label":175,"statLabel":176,"statValue":177},"[{\"title\":\"Monitoring & alerting\",\"description\":\"Availability, performance and error rates watched around the clock — we know before your customers do.\"},{\"title\":\"Security & Shopware updates\",\"description\":\"Security patches promptly, version updates planned and tested in staging — the shop stays current without you noticing.\"},{\"title\":\"Bugfixes under SLA\",\"description\":\"Defined response times by severity, transparently reported. Critical issues immediately, cosmetics on schedule.\"},{\"title\":\"Development with context included\",\"description\":\"The team operating your shop also builds its next features — no onboarding surcharge with every order.\"}]","Services","uptime in the SLA — monitored, reported, accounted for.","99.95%",[141,179,180],{"v-slot:heading":143},[127,181,182],{},"Operations with accountability.",[141,184,185],{"v-slot:thesis":143},[127,186,187],{},"Support here isn't a call center, it's system responsibility: whoever maintains the shop has to understand it — which is why engineers run our support, not ticket forwarders.",[189,190,194],"contact-steps",{":steps":191,"background":192,"label":193},"[{\"title\":\"Code & system audit\",\"description\":\"We assess code quality, update status, security posture and infrastructure — you get an honest picture of where things stand.\"},{\"title\":\"Stabilization\",\"description\":\"Critical gaps first — security updates, backups, monitoring. The shop reaches a defensible state.\"},{\"title\":\"Managed operations\",\"description\":\"A maintenance contract with SLA, update cadence and a fixed contact. From now on the shop is our problem — contractually.\"}]","gray","Shop takeover",[127,195,196],{},"Your shop, built by another agency?",[198,199],"focus-flow",{":rows":200,"goalLabel":201,"label":202,"phaseLabel":203,"resultLabel":204},"[{\"phase\":\"Prio 1 — Outage\",\"goal\":\"Shop unreachable, checkout broken\",\"result\":\"under 2 hours\"},{\"phase\":\"Prio 2 — Degradation\",\"goal\":\"Partial function down, performance drop\",\"result\":\"same business day\"},{\"phase\":\"Prio 3 — Fault\",\"goal\":\"Errors without revenue impact\",\"result\":\"within 2 business days\"},{\"phase\":\"Prio 4 — Change\",\"goal\":\"Smaller changes and improvements\",\"result\":\"planned in sprint\"}]","Example","Response times","Incident class","Response",[206,207,213],"home-audience",{":butForItems":208,":notForItems":209,"background":124,"butForLabel":210,"label":211,"notForLabel":212},"[\"Shops with meaningful revenue and no in-house dev team.\",\"Merchants after an agency switch — including an honest initial audit.\",\"Systems with custom code that need update discipline.\"]","[\"One-off requests without a contract or system knowledge.\",\"Shops deliberately opting out of updates.\",\"Support without access to code and infrastructure.\"]","Where we're the right fit","Who it's for","Where we're not the right fit",[141,214,215],{"v-slot:heading":143},[127,216,217,218],{},"Support is a ",[131,219,221],{"className":220},[138],"system contract.",[223,224,228],"faq-section",{":items":225,"background":226,"label":227},"[{\"question\":\"What does Shopware support cost?\",\"answer\":\"Our maintenance contracts start at around €1,000 per month — including monitoring, security updates and an SLA. The exact price depends on shop size, custom code and desired response times, and is fixed after the system audit.\"},{\"question\":\"How fast do you respond to incidents?\",\"answer\":\"By severity — for critical outages the SLA-defined response time applies, typically under two hours during business hours with an on-call arrangement beyond. Binding in the contract, not in the fine print.\"},{\"question\":\"Do you take over shops built by another agency?\",\"answer\":\"Yes, regularly. The entry point is a code and system audit with an honest condition report; then we stabilize and take over operations contractually. A bad inheritance isn't an obstacle — just a factor in the plan.\"},{\"question\":\"How often should a Shopware shop be updated?\",\"answer\":\"Security updates immediately upon release, minor updates on a planned four-to-eight-week cadence, major versions as a planned project. What matters is the process — staging test, automated checks, monitored rollout.\"},{\"question\":\"Do I need a maintenance contract, or is on-demand support enough?\",\"answer\":\"On-demand means queueing in an emergency — with no SLA and no system knowledge on the other side. For a shop carrying meaningful revenue, a maintenance contract is simply the cheaper insurance.\"},{\"question\":\"What exactly does a maintenance contract include?\",\"answer\":\"Monitoring with alerting, security patches, planned Shopware updates including staging tests, backups with verified restore, a bugfix quota and defined response times. Plus a monthly report — what ran, what changed, what's next.\"},{\"question\":\"Do you also offer Shopware hosting?\",\"answer\":\"We run shops on capable managed infrastructure from our hosting partners and own the architecture on top — caching, deployments, monitoring. You get operations from one hand without being chained to a hoster.\"},{\"question\":\"Do you still support Shopware 5 shops?\",\"answer\":\"Yes — as transitional support. We keep Shopware 5 systems secured and running, but we say clearly that every month without a migration plan raises the risk. That's why maintaining legacy systems always comes with a migration path.\"}]","default","FAQ",[127,229,230],{},"Support questions.",[232,233,239,249],"service-contact",{"background":124,"ctaLabel":234,"ctaTo":24,"image":235,"imageAlt":236,"label":237,"phone":238},"Start your system audit →","\u002Fimages\u002Fteam\u002Ffounders.jpg","Benedikt Rillox and Alex Jank, the founders of nuonic Digital","Contact","+49 8141 828197-0",[141,240,241],{"v-slot:heading":143},[127,242,243,244],{},"Sleep better than your shop ",[131,245,248],{"className":246},[247],"font-extrabold","stays awake.",[141,250,251],{"v-slot:body":143},[127,252,253],{},"One audit, one condition report, one maintenance model with SLA. Even — especially — if we didn't build the shop.",{"title":143,"searchDepth":255,"depth":255,"links":256},2,[],"benedikt",[259,261],{"label":260,"to":27},"Shopware Development",{"label":262,"to":33},"Shopware Pricing","Shopware support with SLA — monitoring, security updates, Shopware updates and bugfixes. Including takeover of shops built by other agencies.","md",{},true,null,[269,271],{"_resolver":270},"webPage",{"_resolver":272,"name":273,"serviceType":274,"description":275,"areaServed":276},"service","Shopware Support & Maintenance","Support, maintenance and updates for Shopware shops","Ongoing operation of Shopware 6 shops with monitoring, security and version updates, bugfixes and SLA — including takeover of existing shops.","DE",{"title":117,"description":263},{"loc":42},"en\u002Fshopware-agency\u002Fsupport","shopware-agency-support","mMNGTNz88OzI8XJd8k3XR68G-Wc-3NTUCIGEUeub0cs",1786732301666]