Case Study · F.O.C.U.S.
Reality over assumptions
Clarity before speed
The truth about systems
Build, don't discuss
Growth is a system
Framily sells personalized children's books: name, dedication, characters — every book a one-off. The special part sits behind the shop: every order runs through an automated production line that generates the individual print PDF for each child. When we took over maintenance in 2023, the audit showed: Shopware 5 at end of life, an incompatible payment plugin, a broken CI pipeline — and a production line where every outage meant paid orders weren't produced.
The goal was unambiguous: every paid order gets produced. In addition:
The truth about this system: a heterogeneous landscape of Shopware 5, cloud infrastructure, Jenkins CI and a physical production line that can't simply be "cloudified away". On top of that:
Maintenance here means: not only the shop must run — the factory behind it too.
Whoever doesn't understand the production line can't look after this shop. That's exactly why this is a case for Shopware support & maintenance that goes beyond the frontend — all the way to the print shop.
Execution & Scaling
After the purchase, the real magic begins — without a human stepping in: order → print-API middleware → automated book production → checked print PDF → print shop. What we repaired and built for it:
Our collaboration began at a moment when we urgently needed IT help. nuonic took on the task and got up to speed on our Shopware system quickly and with great initiative. Since then they have not only fixed critical technical problems effectively, but also proactively proposed and implemented cost-saving measures across our IT landscape. Working with nuonic is characterized by very strong technical know-how and very well organized project management. They stand out through a professional way of working, solution orientation and creativity. Their proactive approach and the ownership they take of our topics have impressed us. nuonic is always available and supportive, which makes the collaboration very pleasant. We recommend nuonic as a reliable IT partner and greatly appreciate their work so far. We look forward to continuing the collaboration.
Shopware 5 at end of support? We keep you stable — right up to a clean handover.
Framily shows it perfectly: a Shopware 5 system at end of life is no reason for panic, but for reliable operation. We kept the existing Shopware 5 shop stable and hardened as part of our Shopware support & maintenance — payment, security, seasonal business. And when the switch to a new shop system came, the transition on our side ran smoothly: book production kept running right through the system change, and we shut down the Shopware 5 instance in an orderly way — without a single lost order.
In 2025 the production line was moved into its own operations project: monitoring via UptimeKuma, clearly defined alerts for stuck orders, S3 file storage — and the switch of all production interfaces to the new shop system during the platform change, including an orderly shutdown of the Shopware 5 instance. Book production kept running right through the system change — and runs to this day.
Impact over activity
The production line outlived its shop system — whoever builds systems instead of projects makes infrastructure platform-independent.
